Legal notice

1. Terms & Conditions

Last updated: 21/1/2026

1. General

Welcome to ELYSSE. By using our website, placing an order, or browsing our products, you agree to the following Terms & Conditions.

2. Dropshipping Model

We operate as a dropshipping store.
Orders are fulfilled and shipped by third-party suppliers (primarily from outside the UK), and delivery times may vary.

We are not responsible for:

  • Delays caused by couriers or customs

  • Stock updates from suppliers

  • Manufacturer defects

We always aim to support you if issues arise.

3. Prices & Orders

  • All prices are listed in GBP or EUR

  • We reserve the right to cancel an order if pricing errors occur.

  • You must ensure your shipping address is correct.

We are not responsible for orders lost due to an incorrect address provided by the customer.

4. VAT Information (UK Orders)

  • Orders below £135: VAT is handled by our supplier.

  • Orders above £135: Import VAT may be charged by UK customs and collected at delivery by the courier.

  • We do not charge additional fees beyond the order amount.

5. Shipping

  • Shipping is free on all orders.

  • Delivery estimates: 5–15 business days.

  • Delivery times may vary due to courier delays, customs, or peak seasons.

6. Returns & Refunds

Return and refund rules are outlined in our Refund Policy.

7. Liability

To the fullest extent permitted by law:

  • We are not liable for indirect damages, such as delays, loss of income, or misuse of products.

  • Product information is provided by suppliers and may contain minor variations.

8. Governing Law

These Terms are governed by UK law.


2. Shipping Policy

Last updated: 10/12/2025

1. Free Shipping

We offer free shipping on all UK orders.

2. Delivery Times

Estimated delivery time: 5–10 business days.
Times may vary due to:

  • Customs processing

  • Courier delays

  • Peak seasons

3. VAT on UK Orders

  • Under £135: VAT is pre-handled by our supplier.

  • Above £135: Import VAT may be collected at the door by the courier.

4. Incorrect Addresses

We cannot refund or replace orders if the customer enters an incorrect shipping address.

5. Tracking

Tracking information is provided when available from the supplier.

3. Refund & Return Policy

Last updated: 10/12/2025

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

2. Conditions for Returns

Items must be:

  • Unused

  • In original condition

  • In original packaging

Certain items cannot be returned (e.g., hygiene-related products).

3. Return Costs

Return shipping costs are paid by the customer.
Products must be returned to the supplier’s return address.

4. Damaged or Incorrect Products

If you receive a damaged or wrong item:

  • Contact us within 7 days

  • Provide photos/video of the issue
    We will arrange a replacement or refund.

5. Refunds

Refunds are processed within 5–10 business days after approval.

4. Disclaimer

Last updated: 10/12/2025

General Disclaimer

The products sold on this website are provided by third-party suppliers. We are not the manufacturer.

No Liability for Misuse

We are not responsible for:

  • Injuries resulting from incorrect use

  • Misunderstanding of product descriptions

  • Minor variations in colour, size, or design

No Medical Claims

Products related to fitness, health, or wellness do not replace medical advice.

Delivery Disclaimer

Delivery times are estimates.
We are not liable for delays caused by:

  • Couriers

  • Customs

  • Weather

  • Peak seasons